PPL Electric Utilities has the highest ranking in customer satisfaction for residential clients that use a large electrical utility in the eastern US according to J.D. Power and Associates. In fact, the company has won numerous awards and has always ranked highly in customer service and satisfaction. PPL has won 21 awards from J.D. Power and Associates for top notch service to both business and residential customers. PPL also holds the Occupational Safety and Health Administration’s (OSHA) number 1 safety award. There seems to be nothing wrong with energy customer service in Ohio and the other states it serves.
PPLSolutions was established in 1920 by the parent company, PPLCorporation. Allentown, Pa is where the headquarters is located. The company has developed a reputation as a trusted advisor who delivers on promises. PPLSolutions has been delivering timely fixed rate and variable rate since 1999. They have also sent invoices to their end-use energy customers that total over 31.3 billion dollars. This company was developed to give support to regulated and deregulated energy markets through the knowledge of the market from their energy professionals.
Expected service levels have exceeded all expectations of the clients. How did they do this? There are several ways in which this was achieved. For example, over 99 percent of the energy bills are issued in 2 days, and they are accurate. The industry as a whole has an average of 20 to 25 percent kick-out rate for enrollments whereas PPLSolutions has a 5 percent kick-out rate. Uncollectible accounts have been written off at under 50 percent of the industry’s average for commercial and industrial customers.
PPLSolutions was the first electric utility in the US to have all its field worksites eligible for the Star status in the federal Voluntary Protection Program. This program notes companies that go above and beyond minimum compliance to protect their workers' health and safety. Safety is believed to be the foundation of every job on every day. When the energy customer service dept. takes this to heart day in and day out, they do end up with superb results.
It is amazing to know that over 6 million client interactions occur each year, and yet the company continues to receive high rankings for customer service. PPL Electric Utilities has a plan to invest over 3 billion dollars to improve their electric delivery system. This involves replacing facilities that are old with new ones to meet expected growth.
PPLSolutions was established in 1920 by the parent company, PPLCorporation. Allentown, Pa is where the headquarters is located. The company has developed a reputation as a trusted advisor who delivers on promises. PPLSolutions has been delivering timely fixed rate and variable rate since 1999. They have also sent invoices to their end-use energy customers that total over 31.3 billion dollars. This company was developed to give support to regulated and deregulated energy markets through the knowledge of the market from their energy professionals.
Expected service levels have exceeded all expectations of the clients. How did they do this? There are several ways in which this was achieved. For example, over 99 percent of the energy bills are issued in 2 days, and they are accurate. The industry as a whole has an average of 20 to 25 percent kick-out rate for enrollments whereas PPLSolutions has a 5 percent kick-out rate. Uncollectible accounts have been written off at under 50 percent of the industry’s average for commercial and industrial customers.
PPLSolutions was the first electric utility in the US to have all its field worksites eligible for the Star status in the federal Voluntary Protection Program. This program notes companies that go above and beyond minimum compliance to protect their workers' health and safety. Safety is believed to be the foundation of every job on every day. When the energy customer service dept. takes this to heart day in and day out, they do end up with superb results.
It is amazing to know that over 6 million client interactions occur each year, and yet the company continues to receive high rankings for customer service. PPL Electric Utilities has a plan to invest over 3 billion dollars to improve their electric delivery system. This involves replacing facilities that are old with new ones to meet expected growth.
